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Q1:可不可以單獨1人泡湯屋?
Can only one person use the onsen room?
為保障顧客人身安全,謝絕單獨一人在湯屋內泡湯。
For safety reasons, a minimum of two people is required to use the onsen room.


Q2:大眾池可不可以穿泳衣或圍浴巾入池?
Can I wear swim suits or use towels in the public onsen pool?
為避免影響溫泉水質,大眾池需不著衣物入池。
To maintain the water quality, you cannot wear swim suits or use towels in the public onsen pool.


Q3:兒童可不可以進大眾池?
Are minors allowed in the public onsen pools?
由於大眾池需不著衣物入池,為避免影響兒童身心,謝絕16歲以下孩童進入。
Guests in the public onsen pools are fully nude so a minimum age of 16 is required to enter. This is to prevent shocking and emotionally disturbing minors.


Q4:為什麼私人風呂內的溫泉出水出的很慢,要花很久時間才能放滿一整池?
Why is the water flow weak in the onsen room, taking too long to fill the tub?
明月溫泉是採電腦控制,浴池上的水龍頭主要用處是在調節水溫避免過燙。需要泡湯時,請以撥打內線電話通知櫃枱中心放水即可,將會節省很多時間。
The faucet is used by guests to adjust the water temperature. To fill the onsen tub, please call front desk who will turn on the separate computer controlled faucet.


Q5 :泡湯不用預約?
Do I need to make a reservation to use the onsen?
泡湯不用預約。
To use the onsen pools no reservation is required.


Q6 :可以帶寵物嗎?
Can we check-in with our pets?
謝絕寵物進入湯屋及客房,以維護客人衛生。
Pets are welcome but can only stay in Lobby due to the public health and environmental sanitation.


Q7 :有停車場嗎?
Do you provide parking facility?
愛車請停放在烏來立體停車場。由立體停車場步行至明月溫泉只要3~5分鐘。
We don’t provide private parking, but there’s Wu-Lai Public Parking Tower. It only 3-5 minutes’walk.


Q8 :會館泡湯營業時間?
What is your opening hour for Onsen?
早上8:00~凌晨1:00 
AM8:00~AM1:00
 
 
 
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